Please read our support section before contacting us. The articles below cover the most common issues:
- Downloading on a Phone or Tablet
- Downloading Tips
- Get a New Download Link
- I Can't Open a File
- Licensing Terms
- I Haven't Received a Download Link
- How to Open Zip Files
Contact Us Via Email
Our support address is email@example.com.
Your email must include the following details in order to receive support:
- The name and email address associated with your order
- A detailed description of the issue. This could include things like screenshots, a description of what you are doing, the software you are using, error messages you receive, and any other relevant information.
Please note that we only provide support for a very narrow range of issues. We are unable to offer support for teaching you how to use specific apps or software, troubleshooting printer issues, or other similar issues.
What To Expect
We generally reply within a few hours if you contact us during normal US business hours (EST) Monday through Friday. Responses may take 24-48 hours outside of this time.