Notice: Please read our support section before contacting us. Our sheet music files are standard PDF files, so any issues with viewing or printing are likely not caused by the files themselves. Because of this, we are unable to troubleshoot printer issues, assist with viewing the music on a tablet, etc.
Popular Articles
Please read our support section before contacting us. The articles below cover the most common issues:
- Downloading on a Phone or Tablet
- Downloading Tips
- Get a New Download Link
- I Can't Open a File
- Licensing Terms
- I Haven't Received a Download Link
- How to Open Zip Files
Contact Us Via Email
Our support address is support@riffspot.com.
Required Information
Your email must include the following details for us to assist you:
- The order ID and email address associated with your order. The order ID can be found in the subject and body of your receipt email.
- A detailed description of the issue. This could include things like screenshots, a description of what you are doing, the software you are using, error messages you receive, and any other relevant information.
Support Limitations
Please note that we only provide support for a very narrow range of issues. We are unable to offer support for teaching you how to use specific apps or software, troubleshooting printer issues, or other similar issues.
What To Expect
We generally reply within a few hours if you contact us during normal US business hours (EST) Monday through Friday. Responses may take 24-48 hours outside of this time.